Privacy Policy

TRAILVEL BALL, LLC (“Trailvel Ball”, “we”, “us”, “our”) operates this store and website, including related information, content, features, tools, products, and services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use the Services or otherwise communicate with us. If this Privacy Policy conflicts with our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” means data that identifies or can reasonably be linked to a person. It does not include de-identified or aggregated information. Depending on how you interact with us and applicable law, we may collect the following categories (including inferences made from them):

Contact details: name, billing/shipping address, phone, email.
Financial & transaction data: payment method details (processed by our payment providers), transaction amounts, confirmations, refunds/returns.
Account data: username, password, security prompts, preferences.
Order & activity data: items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled; order history.
Communications: contents of messages you send us (e.g., support, reviews).
Device & technical data: device type, browser, OS, IP address, unique identifiers, network information.
Usage data: pages viewed, clicks, search terms, referring/exit pages, timestamps, and similar interaction information.

Sources of Personal Information

Directly from you: during checkout, account creation, support requests, or other interactions.
Automatically: via cookies, pixels, local storage, and similar technologies when you use the Services.
Service providers: companies we engage for payments, analytics, fulfillment, support, hosting, and security.
Partners/third parties: marketing and advertising partners, social media platforms, and fraud-prevention services, as permitted by law.

How We Use Personal Information

Provide & improve the Services: process payments, fulfill orders, ship products, handle returns/exchanges, manage accounts, remember preferences, recommend products, and enhance functionality and performance.
Marketing & advertising: send promotional emails or messages (where permitted), personalize content, and deliver/measure ads.
Security & fraud prevention: authenticate accounts, detect and prevent fraud, abuse, or illegal activity, and protect the integrity of the Services.
Customer support & communications: respond to inquiries, provide notices about orders or account activity, and maintain our relationship with you.
Legal compliance: comply with laws, respond to lawful requests, enforce terms and policies, and protect our rights and users.

How We Disclose Personal Information

We may disclose personal information for legitimate business purposes, subject to this Policy and applicable law:

Service providers: payment processing, hosting, IT/security, analytics, customer support, packaging/fulfillment, and shipping.
Business & marketing partners: to perform analytics, personalize content/ads, and measure performance. These parties use information per their own notices. Where required, you may have the right to opt out of certain sharing for targeted advertising.
At your direction or with consent: e.g., social logins, sharing to complete a delivery, or public reviews.
Affiliates: within our corporate group for the purposes described in this Policy.
Legal, protection, and transfers: to comply with law, respond to lawful requests, protect rights/safety, or in connection with a merger, acquisition, asset sale, financing, insolvency, or similar event.

Cookies & Similar Technologies

We use cookies and similar technologies to run and improve the Services, remember your preferences, and measure performance and advertising effectiveness. For details and your choices, see our Cookie Policy.

Third-Party Websites and Links

The Services may link to third-party sites or features. We are not responsible for their content, privacy, or security practices. Review their policies before engaging with them. Information you post publicly (including on social media) may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child provided personal information, contact us so we can delete it. As of the effective date, we do not have actual knowledge of “selling” or “sharing” (as defined by applicable law) personal information of individuals under 16 years of age.

Security & Retention

We employ administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is fully secure. Do not send sensitive data via unsecure channels. We retain personal information for as long as necessary to operate the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights & Choices

Depending on where you live, you may have some or all of the following rights (subject to limits under applicable law):

Access/Know: request details about the personal information we hold about you.
Delete: request deletion of personal information we maintain about you.
Correct: request correction of inaccurate personal information.
Portability: receive a copy of certain personal information and request transfer to a third party.
Opt out of sale/sharing/targeted advertising: where applicable, direct us not to “sell” or “share” personal information or to opt out of targeted advertising. Use our Do Not Sell or Share My Personal Information link if available, or contact us.
Marketing preferences: opt out of promotional emails using the unsubscribe link. We may still send non-promotional messages (e.g., order or account updates).

You can exercise rights where indicated on the Services or by contacting us (see “Contact Us” below). We may verify your identity before responding. You may authorize an agent to submit a request on your behalf where permitted; we may require proof of authorization and verify your identity directly.

International Transfers

We may transfer, store, and process personal information outside your country of residence. Where required for transfers from the EEA/UK/Switzerland, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses or their UK equivalents) unless the destination is deemed adequate by authorities.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated Policy with a new “Last updated” date and provide additional notice as required.

Contact Us

TRAILVEL BALL, LLC
1027 STETSON ST, ORLANDO, FL 32804, USA

Email: info@trailvelball.com
Phone: +1 571-549-5105

Privacy Requests & Preferences