Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@trailvelball.com. Returns should be sent to:

TRAILVEL BALL, LLC
1027 STETSON ST
ORLANDO, FL 32804
United States

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards. Please contact us if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@trailvelball.com.

Contact Information

TRAILVEL BALL, LLC
1027 STETSON ST, ORLANDO, FL 32804, USA
Phone: +1 571-549-5105
Email: info@trailvelball.com