Help Center
We’re here to help. Effective date: August 11, 2025
Track Your Order
Find the latest status using your order number and email.
Returns & Exchanges
Start a return for eligible items within 30 days of delivery.
Shipping Info
Processing times, carriers, international duties, and more.
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OrdersShippingReturnsPayment & TaxProductsAccount & Privacy
Orders
How do I place or change an order?
Add items to your cart and complete checkout. To change an order, contact us before it ships. After dispatch, changes may not be possible—see our Returns section below.
Where is my order confirmation?
We email confirmations within minutes of checkout. If you don’t see it, check spam/promotions and verify your email address was entered correctly.
Can I cancel my order?
We can try to cancel if the order hasn’t shipped. Email info@trailvelball.com with your order number ASAP.
Shipping
How long does processing & delivery take?
Processing is typically 1–3 business days (custom/bulk 3–7). Delivery depends on destination and service level. See our full Shipping Information for region-by-region estimates.
Do you ship internationally?
Yes. Duties/taxes may apply based on your country’s rules. These are the recipient’s responsibility unless stated otherwise at checkout.
My tracking says delivered but I can’t find the package.
Check safe-drop areas, ask household members or building staff, and contact the carrier with your tracking number. Then email us so we can help.
Returns & Exchanges
What is your return window?
We offer a 30-day return window from delivery for eligible items in original condition (unused, with tags/packaging) with proof of purchase.
How do I start a return?
Email info@trailvelball.com with your order number and reason. If approved, we’ll send a return label and instructions.
Are any items non-returnable?
Custom/personalized items, perishable goods, personal care items, and hazardous/flammable goods are not returnable. Sale items and gift cards are also non-returnable.
When will I receive my refund?
After inspection, approved refunds are issued to the original payment method within 10 business days. Banks may take additional time to post funds.
Payment, Taxes & Duties
What payment methods do you accept?
We accept major payment methods commonly used for online shopping. Prices exclude taxes, shipping, and import duties unless otherwise stated.
Will I pay customs or import taxes?
International orders may incur customs, duties, VAT/GST, and brokerage fees assessed by your country. These are the recipient’s responsibility.
Products & Warranty
Will the color match what I see on screen?
Display settings and lighting can affect color perception. We aim for accurate photos, but slight variations may occur.
Do you offer a warranty?
Products are provided “as is” unless required by law. If you experience an issue, contact us with photos and your order number—we’ll evaluate and make it right when possible.
Account, Privacy & Cookies
Do I need an account to order?
No, you can check out as a guest. Creating an account helps you view order history and manage preferences.
How do you handle my data?
Your information is processed according to our Privacy Policy. You can manage non-essential cookies via our Cookie Policy or your browser settings.
Order Lookup
For privacy, this form is illustrative. Connect it to your order system or replace with your tracking portal link.
Order Number
Email Used at Checkout
Check Status
Guides & Tips
Choosing the right size & weight for outdoor game gear
Consider player age, play area size, and portability. Lighter sets are great for kids and travel; regulation sizes suit competitive play.
Care & maintenance
Store in a dry place, wipe down after outdoor use, and avoid prolonged sun exposure to extend product life.
Contact Us
TRAILVEL BALL, LLC
1027 STETSON ST, ORLANDO, FL 32804, USA
Email: info@trailvelball.com
Phone: +1 571-549-5105
Typical response time: 1–2 business days.
Popular Links
Business Hours
DayHours
Mon–Fri9:00 AM – 5:00 PM (ET)
Sat–SunClosed (email support available)
HolidaysResponses may be delayed
Tip: For returns or damaged items, include photos of the packaging and product to speed up resolution.
Trailvel Ball designs and ships outdoor game & toy equipment worldwide. We aim to reply within 1–2 business days.
This Help Center is for general guidance and is not a contract. For legal terms, see our Terms of Service.